How to Retrieve Stolen All Network SIM Card

Table of Contents

For MTN user follow the guide below

Well the Firststep is to goto  http://www.mtnonline.com/index.php/welcomeback.html and fill in your details in the online sim swap form:
1. Title:
2. First Name:
3. Last Name:
4. E-mail Address:
5. Birthday:
6. Alternative number
7. INFORMATION ON OLD LINE:
a. (STOLEN / LOST / DAMAGED)
b. Was your MTN line: Stolen? Lost? Damaged?
8. Enter the phone number of the stolen/lost/ damaged line
9. LINE OWNERSHIP VERIFICATION (CUSTOMER MUST ANSWER AT LEAST 2 QUESTIONS CORRECTLY)
How much Unit did you load when you last recharged? * what 3 GSM numbers do you frequently dial? please insert the full phone number e.g 0803000000

10. INFORMATION ON NEW LINE TO BE USED FOR THE SWAP
11. Please provide the number of the new line or Kit Number on the pack of the new Prepaid Welcome Back, that you bought for this Welcome Back/ SWAP. (Phone number of the new line, starting with 0803 0r 0806 or 0703 or 0706 or 0813 or 0816 Note that you will need to buy a new MTN SIM Card but don’t insert it in the phone first until you have done the sim swap.

For Glo User

1. Photocopy and original of a valid ID card, is compulsory for both Prepaid and Glo Business SIM replacements
The following shall constitute valid IDs:
  • National ID/Drivers License  or International Passport
  • Employee ID/Trade Union ID or School ID
* All IDs must bear a legible picture of the owner/bearer.
2a. Proof of ownership for Prepaid
  • SIM Certificate (cardholder) or Receipt of purchase
  • Police Report and Sworn Affidavit
2b. Proof of ownership for Glo Business
  • SIM Certificate (cardholder)
  • Copy of S.A.F. (Glomobile contract)
  • Glomobile Invoice of last 3 months (prior to line suspension
  • Written request/introduction from Corporates.
  • Police report and Sworn Affidavit
The Cost for SIM replacement is N100.00 only
Click on the appropriate link below to download a form for SIM replacement

For Airtel User

1- Get a new airtel line or if you have any airtel line that hes never been insterted into any phone. It is not neccessary that you register the new line before you proceed.
2- First, if you have not registered on the Airtel Selfcare Portal click here and register on the portal.Please note that only the line you registere on the portal could be retrieved using the self care portal.
3- If you have registered on the portal, simply sign in, locate and click on the SIM swap icon on the portal. Fill the form that appears on the next page and click submit.
Please note that your three (3) frequently called numbers (Airtel or other network’s numbers), your last recharge denomination thus; N50, N100 or above and also, for how long back you have recharged the line -all these are important info about the SIM you lost that you must fill in the appropriate boxes correctly if you want the SIMSwap done without any delays.
Once you have submitted the form successfully, the original SIM would be blocked and within 24 hours, you can insert the new Airtel SIM whose serial number was given during the retrieval process.

Etisalat User

*Requirement*
1) Get a new etisalat sim card.
2) Get the number of the old/lost/ stolen or damaged etisalat line.
3) Three Numbers You Call always with the old line.
4) An extra number for etisalat to contact you.
5) The New Line Serial Number.
6) The new line number.
7) The amount you load last on the old line.
8) Your email.
9) Your first & last name.
10) Your date of birth.
After getting all this set now visit Here!!!
And enter those information there. THEN YOU ARE THROUGH NOW WAIT FOR 24 HOURS AND INSERT THE NEW SIM CARD THATS ALL.

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